My client computer's license is not being recognized. See Performing a Server Installation for more information. Open the Control Panel in Windows to confirm that the HASP License Manager and Aladdin Monitor are installed. If you are using USB keys, ensure the red key is inserted into the server's USB port.Įnsure that you performed a server install on the server. If you still do not see the products or features you are expecting, contact sales server license is not being recognized. You can also view the products to which you are licensed by clicking File > About EasyPower. Note: This requires an Internet connection. Select Tools > Update to ensure you have the most current licensing information available to your computer. It should be 25 characters long.Ĭontact technical support don't see the products or features I expect. Verify that the authentication code you are using is correct. IssueĮnsure the computer has access to the Internet. This topic provides tips to help you troubleshoot installation problems.
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